You will probably need to enter the password for the site in order to access it, so you will want to have the old phone and its copy of Google Authenticator handy. If you don't find the right controls, disabling 2FA will be necessary. How do I get past authenticator on my new phone? To set up both devices at the same time, simply use the same code from your online account and check to make sure that they provide the same 6-digit code for 2FA verification. Is it possible for me to have a Google Authenticator on more than one device? For security reasons, this is generally not recommended. The Authenticator app can be used to enter this key. What is the key for the Authenticator? The 32-digit code provided in the 2-factor authentication settings of the online account you are trying to secure is the key for the security feature of Google Authenticator. You will need to manually set up the Authenticator on the new device. The authenticator settings are not transferred across devices for security reasons if you use Google Authenticator for multi-factor authentication. If you want to add your backup codes to your device, you can recover your backup codes. If your phone is lost or stolen, you can still transfer the codes to your new device. The app on your old phone needs to be changed to the latest software version. The first thing you need to do is install the Authenticator app on your phone. How do I get an authenticator code for my new phone? Maybe they will put a new sim card in your phone so that you can use it on an older phone. If you have been paying for insurance, they can transfer your service to an older phone until you can find a more permanent replacement. Once you have someone to help you, work with them to figure out the best way to get your phone number back. If you can, you can call a customer service line, but we recommend going directly to a carrier store for more immediate help. If you have lost your phone and don't know when you'll get it back, the first thing you should do is contact your wireless carrier. What happens if you lose your phone with 2FA? If your old phone is still shown as a valid device, you should open all your 2FA accounts and see if it's still valid. If you want to remove the account, tap it and then hit the Remove Account button. If you want to remove an account from your old phone, open Microsoft Authenticator. Make sure you use Microsoft Authenticator to access these accounts on your new phone. The codes are different because each device has its own unique credential, but both are valid and work while signing in using their respective phones.įor security reasons, you should uninstall the accounts from your old phone. Your personal Microsoft account verification codes in the Microsoft Authenticator app might be different between your old and new phones after you finish your recovery.
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